Let’s make public services work better.
As a service designer across the education, healthcare and public administration sector, I have seen complex systems. Most face the same challenge: when it matters the most, people are heavily dependent on them. So let’s make them good ones.
Currently shaping awareness of the Servicestandard in German public administration, working at DigitalService des Bundes.
Interested in some advice?
Offering one-to-one mentoring sessions for people moving into public sector design. Feel free to reach out and describe a bit about yourself.
Earlier work
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Mater Hospital Dublin
Save Time, Save Lives
with Ashleen Nee and Yuyu Sun
Improving and digitising communication in the emergency department, where trauma teams make life-critical decisions every 72 seconds in the first 30 minutes of trauma reception. A communication proposal with three actionable prototypes, predicted to save around ten minutes per major trauma case.
Awarded Best Student Project 2023 by the Global Service Design Network and presented on stage at the Global Service Design Conference in Berlin.
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Scientists4Future
Climate Justice
with Elise Werner, Sophie Schüttemeyer and Donatus Wolf
A visual data essay making planetary boundaries tangible, built as a scrollytelling experience. Adopted by the Kippunkt Kollektiv as a storytelling tool in climate education workshops, and published on Klimaschau at the University of Applied Sciences Potsdam.